Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs all refund, cancellation, and dispute resolution procedures for services offered by K2VS Finance and Investments Private Limited ("Company", "we", "our", or "us") through the Sahi Savings platform ("App") and website (sahisavings.com).

This Policy is compliant with applicable RBI guidelines on payment systems, SEBI regulations on securities transactions, IRDAI regulations on insurance premiums, and the Consumer Protection Act, 2019. Please read this Policy carefully before transacting on the platform.

Personal Data that you provide when requesting a cancellation, refund or dispute resolution is processed in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

Different types of transactions on the Sahi Savings platform are governed by different rules:

A. Platform Subscription / Premium Features: Paid subscriptions for premium tools and features (e.g., advanced tax planning, credit monitoring).

B. Mutual Fund Transactions: Purchase (lump sum / SIP), redemption, and switch transactions facilitated through BSE (Member Code: 54418) as an AMFI-registered distributor (ARN - 190825).

C. Insurance Premium Payments: Life and general insurance premium payments facilitated through IRDAI-regulated channels.

D. Bill Payments & Utility Payments: One-time or recurring payments processed through RBI-authorised payment aggregators.

E. Payment Failures & Reversal Cases: Failed transactions where funds are debited but the service is not rendered.

Cancellation: You may cancel your premium subscription at any time through the in-app settings or by contacting support@sahisavings.com. Cancellation takes effect at the end of the current billing cycle. You will retain access to premium features until the end of the paid period.

Refund Eligibility:

• Subscriptions cancelled within 7 days of the first purchase (cooling-off period) are eligible for a full refund if no premium features have been substantially used.
• Renewals cancelled after the renewal date are not eligible for a refund for the renewed period.
• Partial refunds are not provided for mid-cycle cancellations.

Refund Timeline: Approved refunds will be credited to the original payment method within 5–7 business days, in compliance with RBI guidelines on payment system refunds.

Mutual fund transactions are governed by SEBI (Mutual Funds) Regulations, 1996 and the terms of the respective Asset Management Companies (AMCs). The following rules apply:

Redemptions: You may redeem your mutual fund units at applicable NAV as per the fund's terms. Redemption proceeds are credited to your registered bank account within T+3 business days (equity funds) or T+2 business days (debt funds / liquid funds) as per SEBI norms.

SIP Cancellation: Standing Instructions (SIPs) may be cancelled at any time through the App. Cancellation requests must be submitted at least 7 business days before the next SIP debit date to ensure the next instalment is stopped.

Transaction Reversal: Once a mutual fund purchase order is placed and confirmed at cut-off time, it cannot be reversed or cancelled. If a technical error results in an incorrect transaction, contact us immediately at support@sahisavings.com. Investigation and remediation will be completed within 7 business days.

Note: Sahi Savings acts as a distributor and is not responsible for NAV changes, fund performance, or AMC-level rejections. Exit loads, if applicable, are as per the respective fund's SID/KIM.

Free-Look Period (New Policies): As per IRDAI guidelines, you have the right to cancel a new life insurance policy within 15 days of receipt of the policy document (30 days for policies sold through distance marketing, including apps). The premium refund is processed by the insurer after deduction of proportionate risk premium and expenses, as per IRDAI (Protection of Policyholders' Interests) Regulations, 2017.

Renewal Premium Payments: Once a renewal premium payment is successfully processed and the insurer confirms policy continuity, refund requests are subject to the insurer's cancellation and refund terms. The Company will facilitate your communication with the insurer but cannot guarantee refund approval.

Failed Premium Payments: If your premium payment fails but funds are debited from your account, we will initiate a refund within 2–3 business days of confirming the failure with the payment processor.

Important: Policy terms, exclusions, and premium structures are governed solely by the respective insurer. Sahi Savings does not underwrite or issue insurance products.

Successful Payments: Once a bill payment is successfully processed and confirmed by the biller, it cannot be reversed. The transaction is considered final and non-refundable.

Failed Payments — Funds Debited: If your payment fails (i.e., amount is debited from your account but the bill is not paid), a refund will be initiated automatically within 2–3 business days as per RBI guidelines on failed transactions in payment systems (RBI Circular DPSS.CO.OD.No.629/06.08.005/2019-20).

Disputed Transactions: If you notice an unauthorised or erroneous bill payment, report it immediately at support@sahisavings.com with your transaction ID. Investigation will be completed within 7 working days.

In the event of any transaction failure where funds are debited from your account:

• We will initiate automatic refund within T+5 business days from the date of transaction failure, in compliance with RBI's framework for failed transactions.
• You will receive a notification via SMS and email once the refund is initiated.
• The refund will be credited to the original source account (bank account, UPI VPA, credit/debit card) as applicable.

Escalation: If refund is not received within 7 business days of initiation, contact our support at support@sahisavings.com with the transaction reference number. If unresolved, you may escalate to your bank or the RBI Ombudsman Scheme for Digital Transactions.

The following services and charges are non-refundable under any circumstances:

• Completed and confirmed financial transactions (mutual fund purchases at confirmed NAV, confirmed insurance premium receipts);
• Distributor trail commissions or facilitation fees already earned on completed transactions;
• GST and other government statutory charges;
• Credit score report access fees once the report has been delivered;
• Premium subscription fees after the 7-day cooling-off period has elapsed;
• Convenience fees charged by payment gateways on completed transactions;
• Any service where the benefit has been fully or substantially utilised.

Chargeback Policy: If you initiate a chargeback with your bank or card issuer without first attempting to resolve the issue through our support process, the Company reserves the right to suspend your account pending investigation.

Dispute Process:
1. Contact us at support@sahisavings.com within 30 days of the transaction with your transaction ID, nature of dispute, and supporting documents.
2. We will acknowledge your dispute within 2 business days and provide a resolution within 7–15 business days depending on the complexity of the issue.
3. If unresolved, escalate to our Grievance Officer at grievance@sahisavings.com. We will respond within 30 days of receipt.
4. Escalate to SEBI SCORES (https://scores.sebi.gov.in) for investment-related disputes, or the RBI Ombudsman Scheme for payment-related disputes.

Refund Method: Refunds are always credited to the original payment instrument used for the transaction:

• UPI / Net Banking: within 3–5 business days
• Credit / Debit Card: within 5–7 business days (may vary by issuing bank)
• Wallet: within 1–2 business days

Refund Communication: You will receive an email and SMS notification when a refund is initiated. Please check your bank statement; bank processing times may add 1–2 additional business days.

Currency: All refunds are in Indian Rupees (INR). We do not process refunds in foreign currencies.

Tax Implications: You are responsible for any tax implications arising from refunds received. The Company will provide transaction receipts upon request.

Step 1: Email support@sahisavings.com with the subject line: "Refund Request — [Transaction ID]"

Step 2: Include the following details:

• Registered email address and mobile number
• Transaction ID / Reference Number
• Date and amount of transaction
• Nature of the transaction (subscription, mutual fund, insurance, bill payment)
• Reason for refund / cancellation request
• Supporting documents if applicable (screenshots, error messages)

Step 3: Our team will acknowledge within 2 business days and provide a resolution within 7–15 business days.

Alternatively, you may raise a request through the in-app support section or contact us at +91 9867028094 (Mon–Sat, 10 AM–6 PM IST).

Personal Data used for refunds: To process a request we use your registered contact details, the transaction ID, and the payment details needed to credit the original payment method. We use this information only to verify, process and communicate about your request, and to meet our record-keeping obligations under applicable law. We share it with the payment service provider, bank, insurer or asset management company concerned only to the extent needed to complete the refund. Records are retained for the periods stated in our Privacy Policy.

The Company reserves the right to modify this Policy at any time in response to changes in regulatory requirements, business practices, or applicable law. Material changes will be communicated via in-app notification or email at least 15 days prior to taking effect. Your continued use of the platform after the effective date constitutes acceptance of the revised Policy. This does not apply to the processing of your Personal Data, which is governed by the Privacy Policy.

For all refund, cancellation, or payment-related queries:

K2VS Finance and Investments Private Limited
Registered Office: 1709, Lotus Link Square, Link Rd, D.N.Nagar, Andheri West, Mumbai, Maharashtra 400053
Email: support@sahisavings.com
Grievance: grievance@sahisavings.com
Phone: +91 9867028094
Website: www.sahisavings.com